SELECT Server V8 XM FAQ

Index:

1. What is a hosted license and what are the advantages?
2. What are the main differences between SELECT Server V8 2004 and SELECT Server V8 XM Edition?
3. Why is my company required to report application usages through log transmissions to Bentley?
4. What information is transmitted in a usage report sent to Bentley?
5. Will I be able to run my pre-XM products with SELECT Server V8 XM Edition?
6. What is the SELECT Server V8 XM Edition Gateway?
7. Do I need to install SELECT Server V8 XM Edition and SELECT Server V8 XM Edition Gateway on the same machine?
8. When accessing the SELECT Server V8 XM Edition Administration page, receiving a message that the SELECT Server V8 XM Edition Gateway is not running. It is running, but on another machine.
9. Will my SELECT Server V8 XM Edition operate in a proxy server environment?
10. What are the technical requirements for SELECT Server V8 XM Edition?
11. In what order should the software prerequisites be installed?
12. How do I install MSXML 4.2 SP2 or above?
13. How do I install IIS?
14. How do I install .NET Framework?
15. When installing SQL receiving message about needing a strong SA Password.
16. When I try to create the MSDE database using the configuration tool I get an error saying msxml2.dll not found. I have searched for this and it is not present on the machine.
17. The prerequisites are installed. Now what?
18. During SELECT Server V8 XM Edition install receiving the message: "Cannot find internet information server. If you only want to install the Gateway click next".
19. What is the name of Bentley's server for hosted licenses?
20. With a new hosted license the error message "Server does not support activation key." is returned when trying to activate a product.
21. Verifying Server and Activation key failed. Error 401 received when accessing SELECT Server administration page.
22. An error occurred retrieving the license from Bentley.com: "HTTP status 404. Not Found"
23. Receiving a "Page not found" error when opening the SELECT Server V8 XM Edition administration web site; Or see RAW HTML in the browsers window.
24. Can I access my Administration Web Page through Internet Explorer on a workstation like I did for V8 2004 Select Server?
25. An error has occurred while attempting to verify the activation key from an XP Pro SP2 workstation to the Select Server XM.
26. An error, "Crypto API could not be loaded", occurs when requesting your license file.

Question 1: What is a hosted license and what are the advantages?

Answer: Hosted Licensing Services allows your licenses to be stored on a server at Bentley. It offers the same pooled licenses and usage reporting as an "in-house" SELECT Server but does not require the same hardware, software or personnel investment. The requirements for desktop connectivity of V8 XM Edition applications are no different for hosted licensing than for SELECT Server V8 XM Edition.

Question 2: What are the main differences between SELECT Server V8 2004 and SELECT Server V8 XM Edition?

Answer:

• V8 XM Edition products no longer require a license file. All licensing information is entered and validated with activation keys.
• Licensed applications no longer require a constant connection to the SELECT Server V8 XM Edition machine. They do, however, need to connect at least once every 30 days. This is to ensure that users of Bentley applications are not denied use of their mission-critical application(s).
• SELECT Server V8 XM Edition communicates directly with Bentley servers to perform such tasks as downloading license entitlements and uploading usage logs. Optimally communication is done every day but can be delayed up to a maximum of 30 days.
• V8 XM Edition products that do not communicate with a SELECT Server V8 XM Edition or Bentley Hosted Licensing server and a SELECT Server V8 XM Edition that does not communicate with Bentley within 30 days default to the deactivated state. All products will then be restricted to a 15 minute trial period.
• SELECT Server V8 XM Edition expands the concept of a "site". In essence, one SELECT Server V8 XM Edition machine can host multiple sites. A site can be thought of as a license pool, so one SELECT Server V8 XM Edition machine can host multiple pools, each dedicated to a physical location as defined in the SELECT agreement. It is very likely that large, multi-site user organizations can consolidate SELECT Servers in the future, and not need to have as many physical servers as with the 2004 Edition.
• SELECT Server V8 XM Edition has a "never deny" policy. As long as there is at least one (1) license for an application in the pool for the site, every request for that application will be granted.
• SELECT Server V8 XM Edition still supports the concept of license checkout, and actually improves upon the concept by allowing the license to be checked out for (up to) the length of the SELECT contract.

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Question 3: Why is my company required to report application usages through log transmissions to Bentley?

Answer: The transmission of usage logs to Bentley is a requirement with the advent of the SELECT Server V8 XM Edition licensing configuration. Previous versions of SELECT Server have compiled and reported application usage but none have allowed for disconnected working as a default. SELECT Server V8 XM Edition therefore introduces a brand new infrastructure and process for report transmission, automating the process and, thereby, removing any demands on the administrator's time. This reporting function is very important to Bentley, as this detailed knowledge helps inform Bentley regarding:

• What products are in use.
• Where to direct future development efforts to the benefit of the user base.
• How to resource for future support services.
• Furthermore, long-range development priorities can be also be better validated when Bentley understands how many users will benefit from a compelling new product or feature.

Question 4: What information is transmitted in a usage report sent to Bentley?

Answer: There is no proprietary or personal information in usage reports that are transmitted to Bentley. SELECT Server V8 XM Edition supports the Secure Socket Layer (SSL), so all transmissions are secure.

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Question 5: Will I be able to run my pre-XM products with SELECT Server V8 XM Edition?

Answer: Any pre-XM product that currently receives its licenses from a SELECT Server will be able to receive licenses from SELECT Server V8 XM Edition through SELECT Server V8 XM Edition Gateway.

Question 6: What is the SELECT Server V8 XM Edition Gateway?

Answer: SELECT Server V8 XM Edition Gateway manages pre-XM applications, such as MicroStation V8 2004 Edition or MicroStation/J. It emulates the pre-XM SELECT Server and allows pre-XM products to communicate with the new SELECT Server V8 XM Edition. The difference though is that the SELECT Server V8 XM Edition Gateway machine does NOT have its own license file, but must communicate with SELECT Server V8 XM Edition to proxy licenses on behalf of pre-XM applications. The SELECT Server V8 XM Edition Gateway must communicate (at least once) with a SELECT Server V8 XM Edition to pull down, or cache, license information before it will serve licenses to clients. Like other XM edition applications, the SELECT Server V8 XM Edition Gateway must also communicate with the SELECT Server V8 XM Edition at least once every 30 days. This is necessary in order for the SELECT Server V8 XM Edition to collect usage logs from pre-XM applications, and for the SELECT Server V8 XM Edition Gateway to download any new licenses from the SELECT Server V8 XM Edition. Should the SELECT Server V8 XM Edition Gateway fail to connect to SELECT Server V8 XM Edition for 30 consecutive days, it will cease to serve licenses.

In addition, pre-XM Edition clients still require a continuous (heartbeat) connection to the SELECT Server V8 XM Edition Gateway in order to operate normally. Lastly, the SELECT Server V8 XM Edition Gateway monitors usage information amongst pre-XM clients and then periodically uploads the log data to the SELECT Server V8 XM Edition, just as an XM Edition application would.

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Question 7: Do I need to install SELECT Server V8 XM Edition and SELECT Server V8 XM Edition Gateway on the same machine?

Answer: The SELECT Server V8 XM Edition and SELECT Server V8 XM Edition Gateway services may be installed on the same machine, or on separate machines.

Question 8:When accessing the SELECT Server V8 XM Edition Administration page, receiving a message that the SELECT Server V8 XM Edition Gateway is not running. It is running, but on another machine.

Answer: A FULL or TYPICAL installation of SELECT Server V8 XM Edition was done. Check the machine that SELECT Server V8 XM Edition is running on and see if there are two Bentley services running (Bentley SELECT Server and Bentley SELECT Server Gateway). If so, you will need to uninstall the SELECT Server V8 XM Edition Gateway.

1. Open a command prompt
2. Change directories to the directory you installed SSXM to (Typically c:\program file\bentley\selectserver)
3. Type: SYSTEMROOT%\Microsoft.NET\Framework\v1.1.4322\InstallUtil.exe /u Bentley.SelectServer.Gateway.exe /Assembly bin\Bentley.SelectServer.Common.dll
4. Press Enter.

Question 9: Will my SELECT Server V8 XM Edition operate in a proxy server environment?

Answer: Yes, SELECT Server V8 XM Edition will work in a proxy server environment in several ways. First, V8 XM applications will be able to communicate to SELECT Server V8 XM Edition via a proxy server. SELECT Server V8 XM Edition will also be able to communicate with Bentley.com Web services via a proxy server. Finally, SELECT Server V8 XM Edition Gateway will be able to communicate with SELECT Server V8 XM Edition via proxy servers.

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Question 10: What are the technical requirements for SELECT Server V8 XM Edition?

Answer: SELECT Server XM Edition and SELECT Server XM Edition Gateway are support on the following operating systems:

Answer:

1. MSXML 4.0 SP2 or above
2. Internet Information Servers (with ASP.NET support)
3. .NET Framework 1.1

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Question 12: How do I install MSXML 4.0 SP2 or above?

Answer: Download the MSXML 4.0 with Service Pack 2 or above from Microsoft's Website.

There are four options for downloading MSXML 4.0 Service Pack 2 (SP2):

1. Use msxml.msi to install MSXML 4.0 SP2 and the SDK on your computer. You may also save msxml.msi to your local disk to install later. The MSXML 4.0 SP2 SDK is not installed by default. You must select the custom install option to install the SDK.
2. Use msxmlsdk.exe to download the redistributable merge module xmlsdk4.msm to distribute with your setup application.
3. Include msxml4sxs32.msm and msxm4sys32.msm in your msi installer. To get these files run msxml4msms.exe. For more information about packaging these msm files, see the release notes.
4. Use msxmlcab.exe to download the CAB file to redistribute MSXML over the Internet.

Click the file you want to download from the list on the Webpage.

Do one of the following:

• To start the installation immediately, click Open or Run this program from its current location.
• To copy the download to your computer for installation at a later time, click Save or Save this program to disk.

Important: If you choose to install MSXML 4.0 using the MSI file, you need Windows Installer 2.0. Download Windows Installer 2.0 Redistributable for Windows NT 4.0 and Windows 2000 or Windows Installer 2.0 Redistributable for Windows 98, and Windows Millennium Edition.

Question 13: How do I install IIS?

Answer:

NOTE: When installing IIS on Windows 2003 Server, you are given the option to install ASP.NET. However, this option is not available when installing IIS on Windows XP, or Windows 2000 Server. In order to install ASP.NET on Windows XP, or Windows 2000 Server, you should install IIS before installing Microsoft .NET Framework 1.1. When .NET Framework is installed, it will then detect that IIS has been installed and add support for ASP.NET. If you install IIS after .NET Framework, you will not have support for ASP.NET, and the SELECT Server XM Administration site will not function.

Windows 2000 Server Installation

1. Internet Information Server is distributed as an optional component of the operating system. Installation options can be found from:
2. Click Start > Settings > Control Panel
3. Click the Add/Remove Programs icon
4. Click Add/Remove Windows Components
5. Click the Components button.
6. A checklist of various options, including Internet Information Services (IIS), will appear on your screen.
7. Select "Internet Information Services" from the "Components" list.
8. Click the Next button.
9. The wizard will proceed to install, insert the "Windows 2000 CD" when prompted.
10. Once completed, click Finish to complete the setup of IIS.

Windows 2003 Server Standard Edition Installation

1. The installation options for Internet Information Services can be found from:
2. Click Start > Manage Your Server.
3. Click the Add or remove a role icon.
4. Click Next and wait for the computer to detect your system settings.
5. Select "Custom configuration" and click Next
6. Select "Application Server" and click Next
7. The two options presented are not necessary for IIS installation, click Next to continue.
8. Click Next to begin installing.
9. Click Finish to complete the installation.

Windows XP Professional Installation

1. The installation options Internet Information Services can be found from:
2. Click Start > Control Panel
3. Click the Add/Remove Programs icon.
4. Click Add/Remove Windows Components.
5. A checklist of various options, including IIS, should appear on your screen.
6. Select "Internet Information Services"
7. Click the Next button.
8. The wizard will prompt for the Windows XP Professional CD to be placed in the CD-ROM Drive, assuming it is not already in the drive.
9. It should then proceed to install. Click Finish to complete the installation of IIS.

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Question 14: How do I install .NET Framework?

Answer:

1. Download the .NET Framework 1.1 from Microsoft's Website.

   Once the download is complete, run dotnetfx.exe. Complete the wizard as instructed and then restart your computer.

2. Download the Service Pack 1 for .NET 1.1.

   Once the download is complete, run the Service Pack 1 executable. Complete the wizard as instructed.

Question 15: When installing SQL receiving message about needing a strong SA Password.

Answer: http://office.microsoft.com/en-us/assistance/HP030894271033.aspx?mode=print

Run the installation executable from a command prompt with a switch:

setup.exe SAPWD="AStrongSAPwd"

Replace "AStrongSAPwd" with your own strong password for the system administrator (SA) login account.

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Question 16:When I try to create the MSDE database using the configuration tool I get an error saying msxml2.dll not found. I have searched for this and it is not present on the machine.

Answer: The issue is that an upgrade to the Operating system of the machine did not upgrade all of the files required by MSDE. MSDE does not contain these files either Use the below TechNet article to download an .msi to add these required files.

FIX: MSXML 2.6 is not redistributed with SQL Server MSDE SP3 or SP3a

http://support.microsoft.com/default.aspx?scid=kb;en-us;823490

Question 17: The prerequisites are installed. Now what?

Answer:

1. Contact the Sales Support Group for your SELECT Server V8 XM Edition Site Activation Key and the address of the Bentley Server you will be validating your information against.
2. Download SELECT Server V8 XM Edition.
3. Double click on the downloaded .EXE file to extract the necessary installation files.
4. See SELECT Server.chm, the Select Server help file included in the extracted files, for step-by-step installation instructions.
5. Install SELECT Server V8 XM Edition.
6. Activate your SELECT Server V8 XM Edition.
7. Install the SELECT Server V8 XM Edition Gateway (If necessary).
8. Activate the SELECT Server V8 XM Edition Gateway.
9. Install Microstation V8 XM.
10. Activate Microstation V8 XM.
11. Modify the local license file for all pre-XM products to point to the machine running the SELECT Server V8 XM Edition Gateway (If necessary).

Question 18: During SELECT Server V8 XM Edition install receiving the message: "Cannot find internet information server". If you only want to install the Gateway click "next".

Answer: There is no Internet Information Server (IIS) loaded on the server. It is a prerequisite for SELECT Server V8 XM Edition installation. You must uninstall SELECT Server V8 XM Edition and install IIS and any other prerequisites not installed.

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Question 19: What is the name of Bentley's server for hosted licenses?

Answer: SELECTServer.bentley.com

Question 20: With a new hosted license the error message "Server does not support activation key" is returned when trying to activate a product.

Answer:

• Be aware that the activation key takes at least an hour to be updated in the Bentley Hosted XM server for it to be recognized for MicroStation.
• Check the email that came from the Bentley Administration Center. It should only list a Bentley Server Name and Activation Key. If it lists a SELECT Server Serial Number, SELECT Server Activation Key and Site/Gateway Activation Key you have the information for running a Select Server XM on your site. Contact the Bentley Administration Center to resend the information for a HOSTED license.

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Question 21: Verifying Server and Activation key failed. Error 401 received when accessing SELECT Server administration page.

Answer: HTTP 401 Error usually means "Access Denied". Although Anonymous access was defined, the Windows 2000 Server is most likely a domain controller also. The IUSER_Server did not have sufficient access or did not exist. Use a domain administrator account instead.

Question 22: An error occurred retrieving the license from Bentley.com: HTTP status 404. Not Found.

Answer: This indicates that the SELECT Server V8 XM Edition could not communicate with the licensing server at bentley.com.

• Your SELECT Server V8 XM Edition does not have access to the internet or requires a proxy server to access the internet. If your server needs to use a proxy server to connect to the internet use the "Server Settings" link in the SELECT Server V8 XM Edition administration site to configure your proxy settings.
• Reinstall .NET 1.1.
• If you cannot connect your server to the internet, contact the Bentley Administration Center for assistance with obtaining a your license manually.

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Question 23: Receiving a "Page not found" error when opening the SELECT Server V8 XM Edition administration web site; Or see RAW HTML in the browsers window.

Answer: Workaround 1:

On Windows 2003 - Insure that ASP.NET support has been loaded for IIS:

1. Open Add or Remove Programs from the Windows Control panel.
2. Click "Add/Remove Windows Components".
3. Select "Application Server" and Click the "Details" button.
4. Select ASP.NET.
5. Click OK.

On Windows 2000, Windows XP Pro or Windows 2003 - If IIS was installed AFTER the Microsoft.NET Framework then you need to register .NET with IIS

1. Open a command prompt.
2. Type cd /d %windir%\microsoft.net\framework\v1.1.4322
3. Hit Enter
4. Type aspnet_regiis.exe -i
5. Type iisreset

Workaround 2:

Add the ASPNET user to the Power Users group on the server.

Windows XP Professional

1. Go to Control Panel, Administrative Tools, Computer Management.
2. Expand Local Users and Groups.
3. Click on Groups.
4. Right click Power Users and select Properties.
5. Click the Add button.
6. In the Enter The Object Names To Select box enter ASPNET.
7. Click OK.
8. Make sure something\ASPNET is showing in the Members box.
9. Click OK.
10. Exit Computer Management.
11. Restart the machine.

Question 24: Can I access my Administration Web Page through Internet Explorer on a workstation like I did for V8 2004 Select Server?

Answer: Yes. On the remote workstation open Internet Explorer. In the address bar type http://SERVERNAME/bss/admin replacing SERVERNAME with the name of the machine running Select Server XM.

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Question 25: An error has occurred while attempting to verify the activation key from an XP Pro SP2 workstation to the SELECT Server V8 XM Edition.

Answer: Windows XP Pro SP2´s firewall settings disable all remote access to the machine. In order for SELECT Server V8 XM Edition and SELECT Server V8 XM Edition Gateway to work, you must add a firewall exception to the Windows Firewall rules.

1. From the Control Panel, double-click the Firewall icon. The Windows Firewall dialog box opens.
2. Click the Exception tab.
3. Click the Add Port... button. The Add a Port dialog box opens.
4. Type Microsoft Internet Information Server in the Name text box.
5. Type 80 in the Port number text box.
6. Click OK to close the Add a Port dialog box.
7. Click OK to close the Windows Firewall dialog box.

Question 26: An error, "Crypto API could not be loaded", occurs when requesting your license file.

Answer:According to Microsoft you must reset the permissions on the C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeysto the default settings.

·        Click Start ? Run

·        Type "%ALLUSERSPROFILE%\Application Data\Microsoft\Crypto\RSA" in the Open textbox Note: include the quotation marks

·        Click OK

·        Select the MachineKeys folder.

·        Right click and select Properties from the context menu.

• Remove all entries in the Group or user names: box except for
  • Administrators
  • Everyone
• Click the Advanced button.
  • Select the Everyone group in the Permissions entries list.
  • Click the Edit... button.
    • Select This folder only from the Apply onto dropdown.
    • In the Permissions list change permissions to match the following
      • Full Control - Neither selected
      • Traverse Folder / Execute File - Neither selected
      • List Folder / Read Data - Allow checked, deny not checked
      • Read Attributes - Allow checked, deny not checked
      • Read Extended Attributes - Allow checked, deny not checked
      • Create Files / Write Data - Allow checked, deny not checked
      • Create Folders / Append Data - Allow checked, deny not checked
      • Write Attributes - Allow checked, deny not checked
      • Write Extended Attributes - Allow checked, deny not checked
      • Delete Subfolders and Filed - Neither selected
      • Delete - Neither selected
      • Read Permissions - Allow checked, deny not checked
      • Change Permissions - Neither selected
      • Take Ownership - Neither selected
    • Click the OK button to close the Permissions Entry for MachineKeys dialog
  • Select the Administrators group in the Permissions entries list.
  • Click the Edit... button.
    • Select This folder only from the Apply onto dropdown.
    • In the Permissions list change permissions to match the following
      • Full Control - Allow checked, deny not checked
      • Traverse Folder / Execute File - Allow checked, deny not checked
      • List Folder / Read Data - Allow checked, deny not checked
      • Read Attributes - Allow checked, deny not checked
      • Read Extended Attributes - Allow checked, deny not checked
      • Create Files / Write Data - Allow checked, deny not checked
      • Create Folders / Append Data - Allow checked, deny not checked
      • Write Attributes - Allow checked, deny not checked
      • Write Extended Attributes - Allow checked, deny not checked
      • Delete Subfolders and Filed - Allow checked, deny not checked
      • Delete - Allow checked, deny not checked
      • Read Permissions - Allow checked, deny not checked
      • Change Permissions - Allow checked, deny not checked
      • Take Ownership - Allow checked, deny not checked
    • Click the OK button to close the Permissions Entry for MachineKeys dialog
  • Ensure that Inherit from parent the permission entries that apply to child objects... is NOT checked
  • Ensure that Replace permissions entries on all child objects... is NOT checked
  • Click OK to close the Advanced Security Settings for MachineKeys dialog
• Click OK to close the MachineKeys Properties Dialog.

·        Restart Internet Information Services

• Click Start ? Run
• Type IISRESET in the Open textbox
• Click OK

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