Index:
Accessing Bentley Discussion Groups
For information regarding the Bentley Discussion Groups please see the Discussion Group index page. There you will find FAQ's, "How to" information, Tips, Glossary and other useful information that will help you take advantage of the Bentley Discussion Groups.
Accessing the Bentley FTP Site
Bentley's FTP site is the recommended way to transfer files to/from Bentley in support of specific technical issues.
Uploading
Some Web browsers will let you upload files to an FTP site (note that Internet Explorer versions prior to version 5.5 do not have FTP upload capability). To upload, point your browser to ftp://ftp.bentley.com/pub/incoming/. The incoming and outgoing FTP directories are "blind", so you will not be able to see any files that may already be there.
Internet Explorer
Make sure View > Internet Options > Advanced > Enable folder view for FTP sites is turned on and drag a file to the browser window from Windows Explorer.
Netscape
Choose File > Upload File... and browse for the file you would like to upload. Once you have located it, highlight (select) the file and click OK.
Troubleshooting
If you receive an error about "permissions" or access denied when you try to put the file in the incoming directory, check the following:
· A file with the same name may already exist on the FTP site, so try giving the file a new name (i.e. instead of 11652.zip, use 11652a.zip)
NOTE: If you attempt to upload a file and that attempt is either aborted or fails before completion, a zero length file is left behind on the FTP site. If you subsequently attempt to upload the same file, that will always fail because a file with that name already exists. You need to rename the file before attempting to upload again
· Make sure there are no spaces or special characters in the file name
· Port 21 (standard ftp port) needs to be fully open all the way through your firewall.
Downloading
Most Internet browsers will let you download a file from an FTP site. To download, point your browser to ftp://ftp.Bentley.com/pub/outgoing/ and type in the exact name of the file at the end of the address line. When the dialog box opens, choose Save to disk, browse to the directory you wish to save the file in and click OK.
Using an FTP Client
You may also use an FTP client program to access the Bentley FTP site. These programs typically provide a Graphical User Interface (GUI) to transfer files. Several FTP clients are available from
www.download.com in the Internet | FTP category.