We offer you, our SELECT subscribers, direct access to data contained in Bentley's call tracking system. Search through the same database used by our support staff, browse answers to common questions and technical solutions, share information with other Bentley users, and a variety of other tools to help you get your job done more effectively.
|
|
KnowledgeBase
Search the Technical Support database of solutions. Our KnowledgeBase allows you to quickly locate solutions that have already been provided to other users. This system will continue to grow each and every day as cases are resolved by our support analysts.
Search Solutions
|
|
|
TechNotes and FAQs
Browse through our library of product specific technical support documentation. Some of the online documentation provides answers to frequently asked questions (FAQs), while others are procedure-based, technical solutions helping you to accomplish a specific task.
Search TechNotes and FAQs |
|
|
Service Ticket Manager
Open a new Service Ticket or monitor the status of your own or your entire company's Service Tickets. You can review worknotes added to the incident by our staff, or update the incident yourself for our input. A variety of search tools are also available that can let you narrow in on a specific solution that was answered in the past.
Open the Service Ticket Manager
|
|
|
Live Chat
Live Chat provides Bentley SELECT subscribers access to Technical Support personnel through the use of Internet chat. Hours for Live Chat are 24 hours a day, Sundays at 6 p.m. through Fridays at 5 p.m. Eastern Time (EST/EDT).
Connect to Live Chat
|
|
|
Be Communities (Forums)
Meet other users of Bentley products, exchange ideas, and discuss a wide range of technical subjects in Bentley's discussion groups. They're a good source of how-to tips, technical information, and programming techniques from Bentley employees and professionals who use our products.
Join a Discussion Group
|
|
|
SELECT OnDemand eLearning
Increase productivity, reduce support needs, and remove scheduling headaches with self-paced training that eliminates the wait time to satisfy training needs and can easily be aligned with project schedules. SELECT subscribers can choose from popular OnDemand eLearning courses to improve their skills and get ready for their next projects.
Find Your Next Course |
|
|
Remote Desktop Support
Remote Desktop Support uses Microsoft Office Live Meeting technology that can add another dimension to your technical support phone calls. It provides Bentley Support analysts, as well as Bentley SELECT subscribers, with the ability to "drive" or view a shared session of MicroStation over the Internet. To request a remote desktop session, submit a request via the Service Ticket Manager.
System Requirements and Overview
|
|
|
AutoPLANT Error Reports
Search a database of known errors and create error reports for AutoPLANT and CAE products.
AutoPLANT Published Errors |