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Support Tools

KnowledgeBase
TechNotes and FAQs
Remote Support
Live Chat
Discussion Groups
AutoPLANT Error Reports




New TechNotes
9019 - Clustered Server Environment

9018 - MX XM Dedicated Drainage Profile Annotation File

8600 - Configuring Structural Products for SELECT Server

9998 - Disconnected Mode

9997 - MXTOOLS Quick Reference


April 2007 Annual Report



Support Tools

We offer you, our SELECT subscribers, direct access to data contained in Bentley's call tracking system. Search through the same database used by our support staff, browse answers to common questions and technical solutions, share information with other Bentley users, and a variety of other tools to help you get your job done more effectively.

KnowledgeBase

Search Technical Support's database of solutions. Our KnowledgeBase allows you to quickly locate solutions that have already been provided to other users. This system will continue to grow each and every day as cases are resolved by our support analysts.

TechNotes and FAQs

Browse through our library of product specific technical support documentation. Some of the online documentation provides answers to Frequently Asked Questions (FAQs), while others are procedure-based, technical solutions helping you to accomplish a specific task.

Remote Support

Remote Support utilizes Microsoft Office Live Meeting technology that can add another dimension to your technical support phone calls. It provides Bentley Support analysts, as well as Bentley SELECT subscribers, with the ability to "drive" or view a shared session of MicroStation over the Internet. This benefits both people involved in the call, with each person having the ability to see what the other person is doing.

Please ask your Bentley Support analyst about Remote Support the next time you are on the phone with them. It will only take a few minutes to get you started the first time, after that, it is as quick and easy as clicking on a link.

Live Chat

Live Chat provides Bentley SELECT subscribers access to Technical Support personnel through the use of Internet chat. Hours for Live Chat are 24 hours a day, Sundays at 6 P.M. through Fridays at 5 P.M. Eastern Time (EST/EDT).

Discussion Groups

Meet other users of Bentley products, exchange ideas, and discuss a wide range of technical subjects in Bentley's discussion groups. They're a good source of how-to tips, technical information, and programming techniques from Bentley employees and professionals who use our products.

AutoPLANT Error Reports

Search a database of known Errors and create Error Reports for AutoPLANT and CAE products.

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