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We offer you, our SELECT subscribers, direct access to data contained in Bentley's call tracking system. Search through the same database used by our support staff, browse answers to common questions and technical solutions, share information with other Bentley users, and a variety of other tools to help you get your job done more effectively.
KnowledgeBase
Search Technical Support's database of solutions. Our KnowledgeBase allows you to quickly locate solutions that have already been provided to other users. This system will continue to grow each and every day as cases are resolved by our support analysts.
TechNotes and FAQs
Browse through our library of product specific technical support documentation. Some of the online documentation provides answers to Frequently Asked Questions (FAQs), while others are procedure-based, technical solutions helping you to accomplish a specific task.
Remote Support
Remote Support utilizes Microsoft Office Live Meeting technology that can add another dimension to your technical support phone calls. It provides Bentley Support analysts, as well as Bentley SELECT subscribers, with the ability to "drive" or view a shared session of MicroStation over the Internet. This benefits both people involved in the call, with each person having the ability to see what the other person is doing.
Please ask your Bentley Support analyst about Remote Support the next time you are on the phone with them. It will only take a few minutes to get you started the first time, after that, it is as quick and easy as clicking on a link.
Live Chat
Live Chat provides Bentley SELECT subscribers access to Technical Support personnel through the use of Internet chat. Hours for Live Chat are 24 hours a day, Sundays at 6 P.M. through Fridays at 5 P.M. Eastern Time (EST/EDT).
Discussion Groups
Meet other users of Bentley products, exchange ideas, and discuss a wide range of technical subjects in Bentley's discussion groups. They're a good source of how-to tips, technical information, and programming techniques from Bentley employees and professionals who use our products.
AutoPLANT Error Reports
Search a database of known Errors and create Error Reports for AutoPLANT and CAE products.
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