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At Bentley we are committed to helping you sustain the productivity of your software, your people, and your information. We deliver on that commitment by giving our subscribers access to world class support.
Our always-available support team is accessible through this SELECTservices website, resourced by the same people who are responsible for delivering the software you use – so no one else has more knowledge.
You can get help whenever you need it: 24-hours of every day, seven days a week. There are no exceptions or blackout dates for holidays.
Better still, with a broad range of support options we are confident that you will find the right support medium for your needs.
Our options include assisted support for those moments when you need direct guidance from an expert, self-help for the times when you already know exactly what you are looking for, and crowd-sourced support for sharing your knowledge gained with a broader community of like-minded professionals.
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Ready to get started? |
Watch this short video for an introduction to Technical Support. We’ve posted more videos below to help you find your way. |
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Upgrade your software according to your own project and organizational schedule, not ours, avoid project disruption, minimize risk, and save money on annual upgrades.
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Download new software online
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Save time accessing the versions you need right when you need them.
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Bentley Library
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A central online resource for sharing cells, data sets, level libraries, and other utilities.
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ftp.bentley.com
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A resource for Bentley users, so they may share files with our online support team.
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Reduce downtime, increase billable hours, and improve user satisfaction with 24/7/365 assisted, self-help, and crowd-sourced support.
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Description |
Learn More |
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Live Online Chat
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Provides convenient and direct access to our support experts in a familiar environment.
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Remote Desktop Support
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Powered by Microsoft Live Meeting, remote desktop support resolves problems faster by allowing our analysts to see exactly what you see on your screen.
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KnowledgeBase
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Provides users with a search tool to query an online support library of documented issues and solutions.
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TechNotes and FAQs
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These help you save time by locating already-documented solutions. You’ll find it’s easy to bookmark and share these key resources with your team.
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BE Communities
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An online resource for networking with peer groups in order to increase industry knowledge and awareness.
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AutoPLANT Error Reports |
Provides users with a search tool to query an online support library of documented issues and solutions.
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Improve service levels to your users, and save time managing your software with online self-service account management.
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Description |
Learn More |
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Service Ticket Manager
Use a Service Ticket to: |
Centralizes all service tickets for every organization and enables users to raise and monitor service tickets online 24/7/365. |
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Report Technical Problems
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Find an issue you want to call to our attention? We make it easy for you to report a problem, request a change or ask for a new feature in our products.
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Track Progress of a Service Ticket
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Check the status of your service request anytime or communicate with your Bentley analyst through the Service Ticket Manager.
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User Permissions
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Provides SELECT Administrators with self-service resources for managing users’ permissions at your site, including viewing or editing permission levels.
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Online Self-service
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Provides clear online insight into your account status.
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Personal Profile
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View and maintain your personal information in Bentley's database, including your online password, e-mail address, phone number and support information.
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Publications settings
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Subscribe for free to Bentley's publications and get the latest product and industry news delivered to your inbox.
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License Tool
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Helps you upgrade your current software license to the latest version and request a Home Use license and a variety of other tasks by your Site Administrator.
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Online, OnDemand self help tools save you time and reduce the load imposed on your own in-house experts by helping users find solutions immediately online.
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Client Server
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An online newsletter for our SELECT users. This resource is filled with technical news and information for our Bentley SELECT subscribers.
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Product Documentation
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Available online so users may locate and download valuable resources to aid learning and adoption.
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NewsStream
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An e-mail service that automatically notifies subscribers of product releases, new support services and the availability of new applications.
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Other Information
Find out how a SELECT account can benefit your organization.
Otherwise please follow the links below:
Please send any feedback to support@bentley.com.
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